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All purchases must be made in Pounds Sterling

We accept payments via WorldPay and PayPal 

EllieChoc Chocolates. 21 Wham Lane Preston England PR4 4XB. 07941384208

© 2023 by GOOD TO EAT. Proudly created with Wix.com

Terms and Conditions

Images of goods are for illustrative purposes only and due to the handmade nature of our products the item delivered may vary slightly. 

Product information - due to the use of natural ingredients the shelf life may be short. We publish on each items product description the minimum shelf life you can expect. 

The majority of our chocolates are hand made in small batches creating unique and quality chocolates.

We use real and natural ingredients, sourcing our products and packaging in an ethical and sustainable manner. They are free from nasty preservatives and artificial flavouring . All our chocolates are vegetarian with gluten free and vegan options available.

Our products are made in the same environment as nuts so we cannot guarantee they are free from nut traces.

We pack our deliveries in responsibly sourced packaging and re use packaging whenever possible.

All purchases must be made in Pounds Sterling

Delivery is £3.50 with free deliveries on sales over £20

Please allow 7 working days for delivery although we will always aim to deliver quicker than this.

We strive to ensure the information on this website is accurate but it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. We cannot be held responsible for typographical errors. We reserve the right to make changes to our web site including prices, products, ingredients and terms & conditions without any notice being given. All products and services are subject to availability and may be withdrawn from sale at any time.

We do not currently have a newsletter but if we do start one and you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point. We take your privacy very seriously, and we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
 

For all enquiries please contact us using any of the methods listed on the Contact Us page on the web site.

Refund and cancellation Policy

We hope you are happy with your purchase. 


Chocolate orders can only be cancelled prior to dispatch. Please check your order carefully on arrival and report any damages or shortages within 7 days of receipt. Refunds can only be made on incorrect or faulty items. You must return the item to us at your own cost and if approved we will refund the entire purchase price including the cost of postage or alternatively we will exchange the item for you. If the original packaging is missing or damaged or the product has been consumed more than was reasonable to establish the quality of product, we reserve the right to decline the refund. We are unable to process returns or refunds on items that are just unsuitable or unwanted.

 

Orders for personalised products cannot be cancelled after confirmation of the order.

We hope you will be happy with your non chocolate order but if it is not what you wanted please email within 7 days for instructions. The product will need to be returned in the original packaging, in perfect saleable condition for a full refund.  Please notify us of any breakages within 7 days of receiving the order, and we will either send a replacement or issue a refund.  We regret that postage costs cannot be refunded unless goods are being returned due to an error on our part. This applies to both outbound and return postage. Goods must be returned within 14 days of receipt of the order. 

Privacy Policy

How do we collect personal information

When you communicate through our website or conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. We use a third party to securely process credit card information and we hold only the details of method and status of payment.Your personal information will be used for the specific reasons stated above only.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address. phone and email address and payment information 

In addition, we collect non-personal information such as the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page or services such as Google analytics with anonymized IP

Why we collect personal information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we share our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
Data is shared with  Worldpay and Paypal when making secure payments on our website

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you regarding your transactions, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. 

How you can withdraw your consent?

Site visitors can withdraw their consent for collection of personal information, as well as delete or change any collected information.

If you don’t want us to process your data anymore, please contact us at info@elliechoc.com 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@elliechoc.com